Kiosk Time Not Syncing

Created by Troy Hageman, Modified on Wed, Jan 4, 2023 at 12:58 PM by Troy Hageman

  KIOSK Time Is Not Syncing



PERMISSIONS REQUIRED:  Manager PIN for kiosk

SYSTEMS REQUIRED: Grubbrr Portal

OTHER REQUIREMENTS: None


INFORMATION: A store is reporting the KIOSK takes over an hour after store has opened to stop saying store is closed.


STEPS: 

This is something that can be resolved on the kiosk itself by following the below steps:
1. Tap the logo 5 times
2. Enter manager PIN
NOTE: Each location has its own PIN. The PIN can be found by accessing the location's login credentials. Login to portal.grubbrr.com > find the location affected > hit the settings wheel in the top right corner > login credentials
3. On the kiosk, at the bottom right is a blue button that reads "refresh db" once tapped, the store will reload and open.


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